Terms and Conditions & Disclaimer of Face-to-Face Class Bookings

 

GENERAL HEALTH & SAFETY

Customers are responsible for their children at all times.

You must not bring your child to a class for at least 48 hours after being clear of any symptoms of illness, sickness or diarrhoea; if in doubt seek medical advice.

Always change your child on the floor using your own changing mat or a designated baby-changing table. Please take away used nappies, unless there is a clearly marked designated nappy bin at the venue.

COVID-19 GUIDELINES FOR PARENTS

Covid restrictions may have now been lifted, however, your safety and wellbeing is always my priority. All equipment used in classes will be cleaned and sanitised after each class. When attending a class, medical grade hand sanitiser will be provided for use on entrance and exit. If you are unable to use sanitiser for medical reasons, handwashing with soap will also be available. 

 

IMPORTANT ADVISORY NOTES:

 

  • If you, or your child, have any of the following symptoms or are feeling unwell, please do not come to class: fever a new and continuous cough; loss of taste or smell.

 

  • If a member of your household has any of the above symptoms, or If you have you knowingly been in close contact with anyone who has tested positive for Covid-19 and they are waiting for a test, please do not attend class until the results are known.

 

  • Please also refrain from coming to class if you, or your child, have any of the following symptoms and these are new and unexplained: shortness of breath; fatigue; loss of appetite; muscles aches and pains; sore throat; headache; nasal congestion; diarrhoea; nausea and vomiting.

CANCELLATION POLICY

Whilst Sign + Learn will make every effort to provide their services, there may be occasions that require amendments:

Event

Teacher tests positive with minimal / minor symptoms and can't run the class.

Response

Credit will be given for the value of the session(s) missed. This credit is ideally to be used towards the next consecutive course block or a single class (if available).

If for whatever reason you are unable to attend classes in the next consecutive course block, then a refund will be given for any cancelled classes, which will be calculated proportionally to the course fee.

Event

Customer (adult or child) tests positive and can't attend the class.

Response

No refund will be given.

Sign + Learn will use your information to provide the services requested. This information will be held securely on a computerised system held within the EEA and certified under the EEA Privacy Shield for the entire period of our agreement and for a period of 7 years thereafter, when it will be securely destroyed or deleted. If you have signed up for Sign + Learn e-mail updates, we will hold your information in Mailerlite, which is held within the EEA and certified under the EEA Privacy Shield. We do not share information with any third parties and we never sell our mailing lists. Your information will be held for as long as you are a subscriber and you can unsubscribe at any time.

QUERIES & COMPLAINTS

 

We hope you will love your Sign + Learn classes. If you have any questions or complaints, please speak to your teacher who will do their utmost to resolve the issue: ioanna@signandlearn.co.uk 

 

CHANGES TO OUR TERMS & CONDITIONS

 

We reserve the right to update our terms and conditions from time to time.

Updated April 2022