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Terms and Conditions & Disclaimer of Face-to-Face Class Bookings

 

GENERAL HEALTH & SAFETY

  • Customers are responsible for their children at all times.

  • You must not bring your child to a class for at least 48 hours after being clear of any symptoms of illness, sickness or diarrhoea; if in doubt seek medical advice.

  • Always change your child on the floor using its own changing mat or a designated baby-changing table.

  • Please take away used nappies, unless there is a clearly marked designated nappy bin at the venue.

 

PRICING AND PAYMENT

  • The price of the classes (which includes VAT where applicable) will be the price indicated on the booking form when you made your booking.

  • You must pay for the classes in full before Sign + Learn starts providing them.

 

CLASS REFUNDS

  • If you cancel your booking for classes more than 14 days before the start of term, you will receive a full refund less an administration charge of £10.

  • If you cancel your booking for classes less than 14 days before the start of term, or once the term has begun, we will only offer a refund if, we can find someone to take your place.  Once we have received payment for the classes from the new customer we will refund you only for the classes that have yet to take place less an administration fee of £10.

  • In the event that you are unable to attend a class (for example, due to your or your child’s sickness or holiday), we are unable to refund you as your payment secures your place for the full term but you are welcome to attend another session in the place of the one you have missed.

  • If Sign + Learn is unable to run a class because of reasons beyond our reasonable control (for example, in severe weather), we are unable to refund you but we will use reasonable endeavours to provide another session in the place of the one you have missed.

LESSON CANCELATIONS AND CHANGES

  • Occasionally we may have to cancel or change a lesson, and in these instances Sign + Learn will contact you by telephone, text message or email, to give you as much notice as possible.

  • If a lesson is cancelled, Sign + Learn will endeavour to find a suitable replacement class, however, if for any reason this is not possible, or the replacement class isn’t suitable, Sign + Learn will provide you with a credit for the value of the cancelled class.

DATA PROTECTION, ONLINE SECURITY AND PRIVACY

  • Occasionally we take photographs and videos during classes and use them for marketing purposes e.g. on social media sites and the Sign + Learn website. We always ask for your consent at the booking stage, but in the event you have changed your mind, please let us know in writing.

  • When you book a  class we require you to register your details and those of your child or children.

  • We respect your need for privacy and keep any information that you share with us in confidence. We do not share this information with any third parties.

QUERIES & COMPLAINTS

 

We hope you will love your Sign + Learn classes. If you have any questions or complaints, please speak to your teacher who will do their utmost to resolve the issue: ioanna@signandlearn.co.uk 

 

CHANGES TO OUR TERMS & CONDITIONS

 

We reserve the right to update our terms and conditions from time to time.

Updated July 2023

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